By Matt Kennedy
A business relationship, like any relationship, is heightened when commitment is clear. Jim and Russ Boles of Summit Commercial Industrial Properties keep coming back to Independent Bank’s Michael Doss for their lending needs because he treats their business just like he treats his community.
In addition to serving as Summit’s lender, Michael serves with the father and son commercial real estate team on numerous community boards and civic projects around Round Rock. Michael’s connection to Summit Commercial is strengthened because of his shared service with Summit to the community they love. Due to this connection, Jim and Russ refer their clients to Michael and are always pleased to learn they receive the same great service.
“In business and in life my top priority is to deal with good people,” Jim Boles, Summit Commercial owner said. “Michael cares for our business, but more importantly he cares for my clients and our community. He’s responsive to all of our needs and that means a lot.”
Michael’s responsive nature played a key role at the start of his working relationship with Jim. Summit Commercial searched for a loan to purchase a building and needed a quick response. Jim said Michael provided both and that he also provided them with very competitive loan rates.
Likewise, Jim has developed a reputation of being responsive whenever his clients need him. That reputation has helped Jim build his commercial real estate business throughout Williamson and Travis counties over the last 30 years.
More than a broker, Jim said Summit Commercial regularly goes beyond the norm to help his clients with entitling their properties and with other services normally associated with a real estate brokers. Jim believes in utilizing modern technology to help increase responsiveness, but he also said “a little elbow grease” is essential.
As Summit Commercial has grown, the role of business partners that share similar values and work ethic has proved to be a vital part of its operation. He appreciates how easy it is to talk to Michael.
“I wouldn’t trust something as important as our real estate loans to just anyone,” Jim said. “But Michael isn’t just anyone. He knows what we need before we even have to ask.”
Jim said Summit Commercial will continue to use Michael and Independent Bank in the future and that he looks forward to continuing their relationship on all levels.