Faith Reinforced with Experience and Understanding

By Matt Kennedy
Marketing Coordinator

Faith has many definitions. It can be defined as allegiance to duty/person, a belief and trust in and loyalty to God, or a firm belief in something for which there is no proof. Crosspoint Church Pastor Mark Turman and his staff believe in Independent Bank. A belief that is supported by years of a solid, committed bond.

Crosspoint-Church-WEBPastor Turman said Greg Steglich and the rest of the Independent Bank staff are people his church knows, trusts and can count on. Never considered a “blind faith”, the faith Crosspoint puts in Independent Bank is a strong faith rooted in a clear and transparent relationship.
Crosspoint’s relationship with Independent Bank extends back nearly two decades to when the church formed in 1996. Since then, the church has undergone three major expansion projects and land acquisitions. Through the construction of a multipurpose building in 1999-2000, the addition of temporary space in 2006 and a children’s building in 2010, the church has stood by Independent Bank and the bank has stood by the church.

The church endured two major economic downturns in 2001 and 2009 that each coincided with downturns in the national economy. During these times, Pastor Turman said Independent Bank helped the church weather its financial declines by finding creative and effective cash flow solutions such as restructuring long term loans. He said that the bank understands the “unique needs” of a church.

“The finances of a church in both the short and long term are the work of a significantly large group of people,” Pastor Turman said. “Generally speaking, church members view the collective finances of a church as needing to be more conservative and cautious than a business owner. Independent Bank understands this well and guided us through many discussions involving many decision makers to help us plot our course.”

Pastor Turman said there is a direct connection between faith and how finances are handled personally and as a congregation. He said it’s vital for every pastor to develop a strong mind for finances and that his congregation’s philosophy about finances is biblically based.

“Our goal personally and corporately is to steward all the resources that God places in our trust in a way that maximizes their effectiveness for Godly purposes,” Pastor Turman said. “God places resources in our hands as great opportunities of eternal usefulness.”

Describing his financial mind as “average at best but improving,” Pastor Turman said Independent Bank has been a great help to him and his staff in learning more about finances. He said the leaders and staff at Independent Bank have given the church staff great assistance in understanding the unique nature of church ministry financing and how best to combine the wise application of faith and a conservative strategy to the church’s ministry.

Pastor Turman believes his relationship with Greg Steglich and Independent Bank will continue to deepen.

“Our vision is to expand our expressions of God’s love and message in McKinney and beyond,” Pastor Turman said. “We are confident that Greg and the Independent Bank team will be standing with us as we pursue the work God has for us.”

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Finding the Simple Ingredients to a Lasting Relationship

By Matt Kennedy
Marketing Coordinator

He started with one goal in mind. Don’t be like the others, be better. He wanted to build a store that he would go to. A health and nutritional store that stressed details at every level. From product ingredients  to customer care, Mike Sammons understands details matter.

Since opening Mike’s Health Collection in McKinney 18 years ago, Mike has stayed true to his goal of stressing the details and keeping a high standard. Caring about customers is not an obligation for Mike. It’s his passion. He understands that customers depend on him and he enjoys finding the right products to keep them healthy. Mike was disappointed that he wasn’t getting the same type of careful, responsive service at the big bank he did business with. He desired something different. He turned to Independent Bank and Jeanne Barnett.

Mike desired a relationship with a banker who would AllenMagazine_7.25x4.75_JeanneBarnettMikesHealthAd_April2013serve as a partner in his business and would care about it as much as he did.

“Jeanne Barnett is the reason I opened my account with Independent Bank,” Mike said. “Her advice and service has been very beneficial to me.”

Jeanne’s relationship with Mike is not dependent on a single loan or business dealing. Mike knows he can call Jeanne at any time to tap into her knowledge of banking and what works for businesses. The result of the relationship is healthy business with many healthy customers. Loyal to Mike’s Health Collection, customers have flooded sites like Google Plus with positive feedback of the service they receive from Mike and his staff. An anonymous customer said the following.

“You think you are walking into a store but what you find is a collection of friends who listen, who know what to offer and who can suggest what might be useful,” Mike’s customer said. “When my husband had cancer, we certainly did the traditional treatments, but it was the support and love, not to mention the supplements of Mike’s Health Collection that made the difference.”

With such loyal and thoughtful customers it’s no wonder why Mike’s store is his passion.

“I go to work every day with a smile on my face because I get to make people happy and keep them healthy,” Mike said. “They’re more than customers. They are my friends and I am truly appreciative of the relationships I’ve formed through the store.”

Mike doesn’t plan on going anywhere anytime soon and Jeanne looks forward to being there to help meet the needs of his business whenever he needs her.

Independent Bank. A Partnership You Can Bank On.MemberFDIC_EqualHousingLender_2011

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More than a Job, Independent Bank Provides Lasting Benefits

By Matt Kennedy
Marketing Coordinator

She felt it coming. The soreness, the chills, the scratchy feeling in the back of her throat. There was no denying it. Stephanie, Senior Lending Assistant, was sick, it was a holiday and she did not want to miss work the next day. She called Independent Bank’s Consult-A-Doctor service, which promptly called an open pharmacy with the prescription she needed.

Top 100 LogoAs a Top Workplace recipient by numerous publications, Independent Bank looks to go beyond “the norm” when offering benefits to employees. It works to provide services that enhance employees’ mind, body and spirit.

A Beneficial Relationship:

Independent Bank employees are active, logging in over 7,000 hours of community service annually through the bank’s IB Give’s Back program. They’re also healthy, as the bank offers programs that nurture employees’ total health. Independent Bank understands that healthy employees are more productive at work, at home and in their community.

IB Cares Wellness Program

BrandiEducation - Independent Bank’s comprehensive wellness program, IB Cares, provides nutritional advice, heath challenges and a point system for healthy choices that goes towards discounts on insurance costs.

Incentive - To encourage healthy activity, Independent Bank introduced a $200 health club subsidy this year for employees who are members of a gym/health club.

Accomplishment - Employees embraced the bank’s healthy culture and their stories have been featured in an employee newsletter to inspire others. Achievements include marathons, weight loss and a home gym built to combine working out and family time. In 2013, the bank earned Gold Achievement status from the American Heart Association for being a “Fit-Friendly Worksite,” And was named one of the Healthiest Employers in North and Central Texas by the Dallas and Austin Business Journals.

Assistance Programs

Assistance ProgramsConsult-A-Doctor  – Offering 24/7 access to physicians online and by phone, the service gives employees direct access to a doctor with no copay. Independent Bank employees saved a total of $26,876 by using Consult a Doctor in 2012!

Compass Professional Health Services – Saving money on medical tests, procedures or doctor visits, Compass earned employees and the company a total claim cost savings of $58,331 in 2012!

Marketplace Chaplains USA Making weekly visits to employees, Marketplace Chaplains’ employee assistance and chaplain services are always on call when employees need counseling or help.

Employee Appreciation

Employee AppreciationRecognition - Each year, Independent Bank holds employee appreciation events to honor the hard work of its employees.

Involvement - Considering the growth of the bank, seven employee appreciation events took place this year across all the bank’s regions. A representative committee from each of the regions selected, planned and managed each event, be it banquet or family day event.

Rewards - The only requirement for these events involved employees being awarded for their years of service in increments of five years. The size of these awards varied all the way up to Peggy Partridge, Whitewright Location President, who was honored for 55 years of service!

Long-Term Success

Independent Bank recently earned the Raymond James Community Bankers Cup for the second straight year (FY 2013 results). In 2013, Independent Bank was listed among the Inc. 5000 List of America’s Fastest Growing Companies; the Top 100 Best-Performing U.S. Banks with assets between $500 million and $5 billion by SNL Financial (FY 2012 results); and earned the Raymond James Community Bankers Cup (FY 2012 results). It was also listed among the Top 150 Dallas/Fort Worth Public Companies by the Dallas Morning News (FY 2012 results) and The Dallas Business Journal ranked Independent Bank as having the highest increase in deposit growth from 2012 to 2013 among the Top 20 banks in Dallas. Additionally, the bank took home Texas IOLTA Prime Partner honors for the fifth consecutive year by the Texas Access to Justice Foundation for helping low-income Texans; a Top Lending Partner by Capital CDC for Small Business Jobs Act performance; awards for community service, marketing and architecture by the Independent Bankers Association of Texas; and numerous “Best Bank,” “Best Financial Services” and “Best Mortgage Company” by various publications.

Accolades aside, David Brooks, Independent Bank Group Chairman and CEO, knows the secret to success lies in the bank’s employees.

“At its core, Independent Bank’s strength lies in our employees and the relationships they form with customers,” Brooks said. “To foster these relationships, creating an environment where employees feel appreciated on a daily basis, will remain an essential part of what we do.”

Click here for Independent Bank’s Careers page.

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Less Stress, More Answers and Smooth Solutions

By Matt Kennedy
Marketing Coordinator

Development 2000 takes pride in offering “turn-key” service at every phase of development, from designing and building to property management. Knowing life is stressful, the company works to provide made-to-order service that is free of all hassle or worry. With this principle in mind, it sought a bank that would abide by their golden rule and eliminate any stress associated with obtaining a loan. They found Independent Bank and Chris Logue, President-Georgetown.

Commercial Construction BankLogue doesn’t work in a care-free way by any means, but that’s by design. Working diligently behind the scenes, Logue’s detailed work in preparing loans transforms into an effortless process when he’s presenting the details of the loan to clients like Development 2000. A style that is very apparent to John Bundy, Vice President of Development 2000.

“The ease of transactions for our commercial construction loans with Independent Bank was perfect,” Bundy said. “Chris is a total professional whenever we work with him and it’s nice to know we have someone like that on our side.”

The seamless nature of working with Logue continues even when he’s working on multiple projects. Logue obtained financing for Development 2000 on a 70,000 square foot logistics facility and a 13,000 square foot medical clinic around the same time period.

“Our commercial construction and permanent loans have allowed us to grow our existing commercial real estate portfolio significantly,” Bundy said. “With Logue we’re able to continue our growth without a hitch because the process is so simple.”

As business grows, Development 2000 relies on staying organized and looking beyond the short term. Responsible for a long-range real estate management strategy, the firm doesn’t settle for “today” or “tomorrow” decisions, it works to form decisions that last.

Writer Jennifer Yane once said, “I try to take one day at a time, but sometimes several days attack me at once.” Life can be stressful, especially when you are trying to balance today’s tasks with tomorrows. Bundy and Development 2000 work to achieve this balance by considering both short and long term objectives with clients. Chris Logue employed a similar strategy with Bundy and his colleagues throughout their loan process. The result – successful loans with less stress.

Independent Bank. A Partnership You Can Bank On.MemberFDIC_EqualHousingLender_2011

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Independent Bank is ‘On Air’ with Community Impact

By Matt Kennedy
Marketing Coordinator

Independent Bank’s presence on the radio is conditional. Not conditional in terms of contract length or list of privileges, but in that Independent Bank will only advertise on the radio if it’s coupled with a community sponsorship opportunity. Consistent with its Mission Statement, Independent Bank currently has a radio presence in three regions and has a community presence in each one, as it works to support projects of impact in each community it serves.

Radio Advertising Goals:

  1. Analyze - Evaluate opportunities of greatest need and select worthy radio partners
  2. Contribute - Listen to community impact ideas and provide the bank’s expertise
  3. Collaborate - Seek out other partners who can enhance effective community support
  4. Support - Give effectively and sponsor organizations that work efficiently
  5. Act - Live by Benjamin Franklin’s motto of “Well done is better than well said”

Active support of the communities Independent Bank serves is a direct pledge from its mission statement. With the three radio sponsorships below, Independent Bank is able to support education, limited income families and the military across three key regions it serves:

97.5 FM KLAK
Teacher of the Month/Year

97.5 KLAKEvery month, Independent Bank partners with El Dorado Chevrolet in McKinney to support and recognize area teachers who make a difference. These teachers are nominated by a principal, a student or a fellow teacher, and are selected by a committee from Independent Bank and El Dorado Chevrolet. The winning teacher gets a $250 check from Independent Bank, a $250 check from El Dorado, a plaque presented on air during the 97.5 FM KLAK morning show and earns a chance to win Teacher of the Year for an additional $500.

Hot 107.3 FM
Coats for Kids & Fan Drive

Hot 107.3 FMIn November, Independent Bank’s Sherman and Denison locations served as a community collection site for people to donate coats for local kids to use in the winter as part of the Hot 107.3 FM’s Coats for Kids campaign. The campaign was advertised on the radio in lieu of product-heavy spots. In June, Independent Bank sponsored Hot 107.3 FM’s Fan Drive involving the distribution of box fans collected from listeners and businesses for senior citizens, disabled and limited income families who might be having trouble paying summer electric bills. These fans were distributed via Meals on Wheels.

ESPN Austin 104.9 FM The Horn
The Real Heroes

104.9 FM The HornIndependent Bank is proud to sponsor The Horn’s Real Heroes segment during radio broadcasts of Texas Longhorn games. The regular segment features a story about the sacrifice of an active serviceman or veteran. The intent is to turn the focus away from actors, reality stars and athletes and towards the “real heroes.” Independent Bank is proud to support these brave men and women, honoring them as the reason for our freedom.  

Ready to Act:

Independent Bank is grateful for its current radio partnerships in the community and will continue to support similar causes. The bank works to be on the front lines of community support by going beyond mere donations to be actively involved in decision making or help through direct service.

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Advice, Business Knowledge and Friendship, all Part of the Package

By Matt Kennedy
Marketing Coordinator

The heart of MD Pediatric Associates’ business model is simple – care. The practice cares at all levels, offering care for patients, care for parents and care in growing its business. When looking for a banker, they sought someone who would care for them. They found Gary Lewis, Area President, at Independent Bank-Highland VLIVINGMagazine_7x4.5_FlowerMound_MDPedLewisAd_May2013_Fillage.

Since working with Lewis, MD Pediatrics’ team of four owners/doctors expanded their practice to add a location in Flower Mound, moved to a new location in Lewisville/Coppell, and increased the practice’s net earnings by over 100 percent.

“Our access to loans for the finish out of new locations and working capital has allowed us to continue the growth of our practice and add more staff,” Dr. Mark Holt said.

With each additional location, MD Pediatric ensured that patients always came first, never allowing the workload of growing its business to stand in the way. During this time, the trusted opinion of Lewis became valuable. Offering much more than loans, Lewis listens to MD Pediatric’s needs and provides straightforward knowledge built on past experience.

“We have a great relationship with Gary based on sound financial principles and practices,” Holt said. “Gary and his staff have amplified those principles with information-driven input and advice. He cares about our business and has helped position us for successful growth and responsible financial decision making.”

Unlike Lucy’s advice stand in the Peanuts comic strip, Lewis’ wise words don’t cost 5 cents per topic and are friendly and informative based on years of financial expertise.

“We appreciate the relationship we have with our banker,” Dr. Darla Kincaid said. “In addition to working together on our business, we have worked together for the improvement of our community. It is wonderful to have a banker who shares sound, conservative business values and whom I can call a friend.”

MD Pediatric has treated newborns to young adults for over 20 years and lives by the motto that it is “in the business of prevention.” Going beyond simple well visits to check on your child’s growth or vision, the doctors at MD Pediatric work to develop relationships and guide patients through healthy ways of life.

With Lewis on its side, MD Pediatric looks forward to offering its brand of caring, prevention-based medicine to even more patients in the future.

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Avoid Traffic, Bank Remotely, Save Money with RDC

By Matt Kennedy
Marketing Coordinator

With Remote Deposit Capture (RDC), you can avoid traffic and bank from your desk. Tailored to meet the needs of your business, RDC works to lessen hassle and stress. With the swipe of your check through our RDC scanner, processing begins to electronically deposit funds. This service serves as a welcome sight to those operating in high-traffic areas.

Proudly serving each of its 24 communities, Independent Bank’s mission is to actively be involved in each of the community it serves, including the areas of Austin and Dallas-Fort Worth. Consistently ranking among the fastest-growing cities and metro areas in the country, Austin and Dallas also rank among the unfortunate list of cities with the worst traffic, according to a recent study by the traffic research group INRIX. With RDC, you can cross “driving to the bank” off your to-do list.

Accessible, Secure, Reliable:

RDC is user-friendly, safe and dependable. Click here to learn more.

BENEFITS:

  • Simplicity – Forget about time spent filling out deposit slips and endorsing checks. RDC accomplishes these tasks electronically.
  • Savings – Eliminate transportation costs and delays associated with taking deposits to the bank.
  • Speed Enhance your daily operations with faster depositing, comprehensive reporting and expanded research capabilities.

Anticipating your banking needs, RDC is another example of Independent Bank’s active investment in new technology. Whether you prefer to bank at a branch, over the phone or online, you can expect great personal service.

*Please note, RDC is subject to bank approval, additional hardware is required and additional fees may apply.

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Forging Relationships with Similar States of Mind

By Matt Kennedy
Marketing Coordinator

If you’re lucky enough to find it, you usually know right away. Much like a favorite pair of jeans, the right banker is something you hold on to. Attorney Frank Leffingwell said Independent Bank’s Michael Doss has been an ideal fit for his firm.

Leffingwell and Associates, P.C. is a boutique law firm in Round Rock that focuses on a small number of core practice areas so that it can provide a focused level of expertise to clients. Focused attention is Michael Doss’ business philosophy as well, which helped their relationship blossom quickly.

“Michael has been an ideal banker for our business,” Leffingwell said. “Michael and Independent Bank have provided our law firm with a level of personal service and responsiveness that has allowed our law firm to grow.”

Doss is available when Leffingwell needs him, but he also realizes the perfect banking relationship involves more than time. Emersion into what makes Leffingwell’s firm tick and what will best help it grow, saves time while fostering a relationship that thrives on productivity.

This style of banking has produced rapid results. Leffingwell and Associates started banking with Independent Bank a year ago and has already financed its office building, opened numerous deposits, and utilized various treasury management tools like remote deposit capture (RDC), direct deposit and online banking to improve the efficiency of its firm.

With less time devoted to banking matters, the attorneys at Leffingwell and Associates have more time to focus on the areas they want focus on, like estate planning, commercial real estate, and physician and medical practice services.

Like Independent Bank, Leffingwell and Associates is fueled on the removal of red tape and a focus on direct relationships. It is this commonality that will allow Leffingwell and Doss’ relationship to flourish well into the future.

“Personal service and friendliness, blended with responsiveness and competence go a long way,” Leffingwell said. “Michael’s demeanor along with his attention to detail combines perfectly with the way our law firm operates.”

Independent Bank. A Partnership You Can Bank On.

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Lean on a Bank with Answers

By Matt Kennedy
Marketing Coordinator

At Independent Bank, you can have your cake and eat it, all while receiving unparalleled personal service and the latest technology.

Walking into our branches, you will receive attentive service from the community bankers you know and trust. Walking out of branches, you can access the up-to-date convenience and reliability of financial products once thought exclusive to “big banks.”

Access Your Independence:

In addition to the reliability of Online Banking and eStatements, you now have the freedom to bank the way you want with Text Banking, Finance360 and the iPhone®/Android™ App. These recently released eServices will take you further, faster.

Text Banking

Convenience226563 is Independent Bank’s Text Banking number. It is also your ticket to convenience. Program this number in your phone and receive the answer you’re looking for with a few clicks of the button.

Simplicity - The text commands of “BAL” for balance, “HIST” for history, “XFER” for transfer, etc. will generate an instant text response with the information you need.

Freedom – You can stop use of Text Banking at any time by texting “STOP”.

*Click here to learn how to enroll in Text Banking. Before use, you must enroll in Independent Bank’s Online Banking and Mobile Banking services.

Finance360

Organize - View balances/transaction history for all your financial activity (including non-Independent Bank activity) from one easy-to-use dashboard. Plan a monthly budget according to customized categories of your choosing (such as entertainment, dining out, little Bobby’s allowance money etc.).

Customize - Create personalized spending reports to track expenses, cash flow, credit card usage, etc.

ResearchSetup payment reminders, estimate the market value of real estate, add generic accounts with personalized values, and so much more.

*Click here to learn how to enroll in Finance360. Before use, you must enroll in Independent Bank’s OnlineBanking service.

iPhone®/Android™ App

Up-to-date – Check real time balances on accounts. View account activity on all Independent Bank accounts. Review pending items and search banking history by date/description.

Helpful – Locate nearest branch/ATM locations.

Active – Use Mobile Bill Pay. Transfer funds. Approve, cancel or view transactions. Send and receive secure messages.

Click here to download the Independent Bank iPhone® app
Click here to download the Independent Bank Android™ app

* You must enroll in Independent Bank’s Online Banking and Mobile Banking services to use the iPhone® or Android™ app.

— Click here for the complete menu of Independent Bank eServices —

Lean on a Bank with Answers. Lean on Independent Bank.

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inCon-trol and Irrigators Supply Value Planning and People

By Matt Kennedy
Marketing Coordinator

To put it simply, inCon-trol Water Systems is in the business of moving water. Its work, however, is far from simple. Whether the inCon-trol team is installing an irrigation pump or a distinctive water feature, they place special emphasis on the blueprint phase of construction, knowing that planning is essential.

On the flip side, when Irrigators Supply, Inc., inCon-trol’s sister company and authorized supplier, recently purchased a new office building in Little Elm they did not have to put much thought into what lender they would use. They turned to Independent Bank lender Robert Camp. After 14 years of working with inCon-trol and Irrigators Supply, Inc., Camp understands the ins and outs of their businesses. However, he approaches each new loan with the same amount of preparation he used on their first loan over a decade ago.

Camp’s ability to plan as well as his ability to adapt along the way, are among the many reasons Kenneth Phelps, inCon-trol CEO, values his relationship with Camp and Independent Bank.

“There’s no red tape with Independent Bank,” Phelps said. “Robert lives here and works here, which makes things easy and saves us time and money.”

In an age where the distinction between customers and numbers is painfully blurred, Independent Bank has stayed firm in its commitment to always provide customers the personal service they deserve. This means Independent Bank lenders listen before talking, research before requesting and will never tell you how your business should be run.

Phelps values Camp’s friendly and helpful nature because he said people are the heart and soul of inCon-trol’s and Irrigators Supply’s business so he likes to do business with people who share the same values.

Independent Bank’s modern convenience and technology are also important to Phelps. inCon-trol Water Systems and Irrigators Supply, Inc. both utilize Independent Bank’s remote deposit capture service to deposit checks without ever having to go into the bank.

“The products Independent Bank provides help to push our company forward,” Phelps said.

Irrigators Supply is also moving forward in the new office they just purchased, which is currently undergoing a remodel. In addition to serving as inCon-trol’s authorized supplier, Irrigators Supply offers a full line of Weathermatic, RainBird, Toro, Irritrol and Hydro-Rain products to the north Texas area. The company is also a proud Women Business Enterprise under the leadership of its president, Patty Phelps.

As Irrigators Supply and inCon-trol Water Systems move into the next phase of their business they can count on Robert Camp and Independent Bank to grow along with them.

Independent Bank. A Partnership You Can Bank On.

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